Rack-Point • Privacy Policy

Information We Collect

Personal Information

We may collect the following types of personal information:

Contact information (such as name, email address, mailing address, and phone number)
Billing information (such as credit card details and billing address)
Account credentials (such as username and password)
Profile information (such as profile picture and preferences)
Communication information (such as emails, chat messages, and support tickets)
Technical information (such as IP address, device information, and browser type)

Usage Information

We collect information about how you use our services, including:

Server usage statistics and resource consumption
Features and services you use
Performance data and error reports
Traffic data and bandwidth usage
Pages you visit on our website
Actions you take within our control panel

How We Use Your Information

We use the information we collect for various purposes, including:

Providing, maintaining, and improving our services
Processing transactions and billing
Verifying your identity and preventing fraud
Communicating with you about your account, services, and updates
Sending marketing communications (subject to your preferences)
Responding to your inquiries and support requests
Monitoring and analyzing trends, usage, and activities
Ensuring compliance with our terms of service
Protecting our rights, property, and safety, and the rights, property, and safety of others

Information Sharing and Disclosure

We may share your information in the following circumstances:

With service providers who perform services on our behalf
With payment processors to process your payments
With data centers and infrastructure providers to deliver our services
In response to legal requests or to comply with applicable laws
To protect our rights, property, or safety, or the rights, property, or safety of others
In connection with a merger, sale, or acquisition of all or a portion of our company
With your consent or at your direction

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files that are stored on your device when you visit a website. They help us improve your experience by remembering your preferences, analyzing how our website is used, and personalizing content.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Accessing, correcting, or deleting your personal information
Restricting or objecting to our processing of your personal information
Receiving a copy of your personal information in a structured, machine-readable format
Withdrawing your consent at any time (where processing is based on consent)
Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

International Data Transfers

We may transfer your personal information to countries other than the one in which you reside. When we do so, we ensure appropriate safeguards are in place to protect your information and to comply with applicable data protection laws.

Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Rack-Point

Email: [email protected]

Address: 2389 MAIN ST, STE 100, GLASTONBURY, CT, 06033

Privacy Policy